Region
Helpline
Time
Language
Helpline Directory: VIPYES App support
If someone's self-control declines, this directory is helpful; with quick help from the VIPYES App, self-exclusion, limits, and account protection are seen together.
Dhaka
+880 1X XXX XXXX
9 AM to 11 AM
Bengali, English
Chattogram
+880 1X XXX XXXX
12 PM to 10 PM
Bengali
Sylhet
+880 1X XXX XXXX
10 AM to 9 AM
Bengali, English
Khulna
+880 1X XXX XXXX
9 AM to 10 AM
Bengali
Rajshahi
+880 1X XXX XXXX
8 AM to 8 AM
Bengali
During Dhaka's night time, many people type in chat first; if you have questions about bKash or Nagad, check your account password and limits first.
When to get help
If you're in a bad mood, take a break; decisions become weak in continuous play, so it's better to stop before exceeding limits.
If play time, money, or sleep are affected, seek help immediately; turning on self-exclusion will block access to the account for a few days, and calm your mind.
- Take a break after two hours of play
- Log out if you exceed the budget
- Ask for help if family pressure increases
What happens during the
1. Identity
It matches your account's basic information to reduce incorrect information.
2. Understand risk
How long you play, how often you log in, are checked; then you are asked to set limits.
3. Next steps
Self-exclusion, breaks, or support channels can be chosen
Leave a short note after the call; when you log in again to VIPYES, it helps recall what the limit was.
Player Protection Tools
Self-exclusion
Blocks the account for a few days to slow down impulses.
Time Limits
Daily usage can be set to 30 minutes, 1 hour, or 2 hours.
Message Alerts
Alerts when a suspicious login is detected; when a new device is detected, it is watched immediately.
If you have the VIPYES APK installed, the tools appear on mobile more easily; Dhaka users of bKash and Rocket typically do not take a minute to change settings.
Safe Habits Checklist
Reduce risk
Set your budget first
Keep sessions short
Avoid unknown devices
Stay alert
Don't log in when angry
Don't exceed time limits
Don't share your password
Work Habits
Enable two-step verification
If needed, complete VIPYES registration later.
Keep the help number handy
